RETURNS POLICY
The Return Policy of Sun Front covers the terms and conditions for acceptance of returns and the relevant policies associated with them. To return an item, Sun Front Customer Service must be notified via SMS or email within 48 hours of delivery. The item must be returned within 14 days of receipt date to the location advised by the Customer Service.
In cases of incorrect or defective items being received because of Sun Front’s error, you may request a replacement or a refund for your purchase within 24 hours of delivery via SMS or email.
Should you have any inquiries regarding return policy, please contact our customer service on 7645513 during office hours 09:00 to 18:00hrs Saturday to Thursday (except Fridays & Company holidays), or send us an email to webseytu@sunfront.com.mv
Eligibility
Returns are accepted for products that are damaged, defective or expired when received. Items must be unused and in the same condition and packaging at the time of delivery. The order confirmation receipt will be required for returns.
Items that are not in the same condition at the time of delivery will not be accepted for returns. This includes damage incurred to items after delivery acceptance, items with missing components or parts and any issue of the item that is not due to error on the part of Sun Front.
Refunds
- Refunds for payments made through the BML Payment Gateway will be done through bank transfers from Sun Front to the Customer’s bank account.
- If you are eligible for a refund, this will be informed to you via SMS or email and the payment will be processed usually within 5-7 business days.
- Refunds must be requested via email.
- If you have not received your refund within 5-7 business days, please contact us at webseytu@sunfront.com.mv and provide all relevant details.